Store policy
RETURNS + REFUNDS
Returns
We accept eligible returns requested within 30 days after delivery. Contact us before sending anything back so we can confirm the return and provide instructions.
Effective October 3, 2026
ELIGIBILITY
Rags purchased with our automatic multi-Rag discounts are eligible under the same 30-day return policy.
To be eligible for a return, a Rag must be:
- Unused, unwashed, and in its original condition.
- Returned with its tags, original packaging, and proof of purchase.
- Sent only after return instructions have been provided.
NON-RETURNABLE ITEMS
- Final-sale items and gift cards.
- Items that have been used, washed, altered, or damaged after delivery.
- Returns requested more than 30 days after delivery.
RETURN SHIPPING
Email hello@saltrag.com to request a return. If accepted, we will provide a return shipping label and instructions. Do not send an item back before receiving approval; any applicable shipping costs will be confirmed when the return is arranged.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and, when confirmed, arrange an appropriate replacement or refund.
REFUNDS
We will let you know whether your refund is approved after receiving and inspecting the return. Approved refunds are issued to the original payment method. Your bank or card issuer may need additional time to process and post the refund.
Need help?
Contact Salt Rag
Email hello@saltrag.com. For an existing order, include your order number.
Email Salt Rag