Store policy
ORDERS + DELIVERY
Shipping
Shipping options, estimated delivery dates, and charges are shown at checkout before you place your order.
Effective October 3, 2026
WHERE WE SHIP
We ship to all 50 US states, including Alaska and Hawaii. We do not currently ship internationally or to US territories.
PROCESSING
We dispatch orders within 2–3 business days. Business days exclude weekends and holidays.
Order preparation is separate from carrier transit time. If you need a Rag by a particular date, email hello@saltrag.com before ordering to check what is possible.
Placing an order does not guarantee a delivery date. Any date shown at checkout is an estimate provided by the carrier.
RATES + TRACKING
Available services and shipping charges are calculated from the destination and order at checkout.
When tracking is available, it is sent to the email address used at checkout after the carrier accepts the package. Tracking can take time to update.
ADDRESS CHANGES
Check your shipping address before placing your order. If you notice an error, contact us immediately with your order number. We cannot guarantee a change after an order begins processing.
DELAYS, LOSS + DAMAGE
Carrier delays are outside Salt Rag’s control. If tracking has not updated for an extended period, or your package arrives damaged, contact us with your order number and photos when relevant. We will review the available carrier information and next steps.
Need help?
Contact Salt Rag
Email hello@saltrag.com. For an existing order, include your order number.
Email Salt Rag